Payment
Please note that orders are not processed or placed into production until payment is completed.
If your order is placed after 10 am, it will go into production the next business day.
Turnaround Times / Production
We allow 3-5 business days for production, turnaround times vary on each order depending on the size. This does not include shipping times.
Custom Orders
I understand after I approve my proof, orders must be approved within 5 business days of receiving the proof. If the order has not been approved or needs to be cancelled for any reason, store credit for the total will be issued.
Note: DTF Transfers may arrive with powder and moisture which is caused by the shipping process, these 2 things are unavoidable. You will also experience moisture when the items are stored, so keep the transfers in a cool environment. To remove moisture you may sit the transfer under a hot heat press back side up for 90 seconds.
DTF Transfer Policy: DTF Transfers are non-refundable. We will not refund purchases due to user errors. We will however replace defective transfers at the time they arrive. We will request photos of such defects to approve these claims. These are a no refunds/final sale item with the exception of defects before on arrival.
