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Terms and Conditions

DTF Custom Transfers

 

ORDER MINIMUM​

THERE ARE NO ORDER MINIMUMS!

  • Orders not meeting our guidelines and requirements will not receive refunds. 

  • WE DO NOT OFFER REFUNDS ONLY STORE CREDITS!  For all orders that have been processed (checkout completed, paid for), we will issue a store credit in the form of loyalty points (amount of the credit).

 

GUIDELINES FOR SUBMITTING YOUR DESIGNS 

  • 300 DPI or larger or PNG transparent background

  • Must send PNG ready to print TRANSPARENT image. 

  • Designs must be arranged on specified sheet size, sized and placed to be printed.

  • Please ensure all transparent space is removed, and your image is not outside of the cut lines (purple dotted lines).

  • Images outside of the cut lines will be cut off (THERE IS NO REFUND FOR USER ERROR)

  • Files should be 300 dpi or higher anything less than this may not be clear or blurry.

  • If images are less than 300 dpi the customer acknowledges this and accept the responsibility of the quality of my print

  • TRUPRINTS only prints what is submit.  

  • TRUPRINTS WILL NOT MAKE ADJUSTMENTS OR MODIFICATIONS TO MY SUBMISSIONS.  

  • Upload PNG files (transparent background) & ready to print artwork only. TRUPRINTS WILL NOT be held liable for poor resolution images, what you send is what is printed

  • When using the white background removal tool (removes ALL white) TRUPRINTS is not responsible for any missing pixels or image distortion. In In DTF text and image weight lines must be at a minimum weight of 2pts.

  • Artwork is preferred in CMYK color format. No Pantone matching. TRUPRINTS will simply print what you upload NO COLOR ADJUSTMENTS ,

  • DTF Transfer Policy: DTF Transfers are non-refundable. TRUPRINTS will not refund purchases due to user errors., however we will issue a store credit for qualified refunds. We will however replace defective transfers at the time they arrive. We will request photos of such defects to approve these claims WITHIN 24 HOURS of your prints being delivered.  

  • These are a no refunds/final sale item with the exception of defects before on arrival.
     

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PLEASE NOTE THERE ARE NO REFUNDS ON ALL ORDERS.  We offer store credits ONLY.
Note: If the image is going to be on a dark shirt they need to be group together because that will consist of black powder and please specify when ordering, otherwise they will be done with the white powder.

*Shipping is not included in the printing price,  you will be responsible for shipping cost.*

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